Home Culture is the operator of (https://homeculture.in) (“Website & app”).
By placing an order through this Website or app you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated based on item, weight, dimensions or destination of the items in the order.
Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
Home Culture will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are
returned to us in original packaging, unused and in resalable condition, some specific category or products are having different conditions or no return policy that has been mentioned with product details, conditions like cancellation post dispatch charge 2 %, no cancellation post dispatch etc.
Return shipping will be paid at the customers expense in mentioned products or depending on the products directed by our norms.
Once returns are received and accepted, refunds will be processed to their payment mode or store credit .
We will notify you once this has been completed through email.
Home Culture will refund the value of the goods returned but will not refund the value of any shipping paid.
3.2 Warranty Returns
Home Culture will happily honor any valid warranty claims, will provided direction for branded products or settlements for non branded products, submitted within 7 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Home Culture to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time
In general, domestic shipments are in transit for 5-7 days
4.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed.
In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Home Culture will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forcasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link or number from which they will be able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.
If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website or app.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at